Effective Date: March 24, 2024
CABI Corporation ("we," "us," "our") values your trust and privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access and use the CABI App. By using the app, you consent to the terms of this Privacy Policy. This policy protects CABI Corporation’s rights, interests, and obligations, ensuring compliance with legal standards while providing transparency to users.
1. Information We Collect
We collect various types of personal information from users (passengers and drivers) to provide efficient, secure, and personalized services. The information we collect falls into the following categories:
a. Personal Identification Information
Name, email address, phone number, and other contact details when registering for the app. For drivers: licensing details, vehicle registration, and government-issued IDs.
b. Location Data
Passengers: Real-time GPS location for accurate pickup/drop-off coordination. Drivers: Continuous GPS tracking during shifts to connect with nearby passengers and ensure route optimization.
c. Device Information
Information such as IP addresses, device type, operating system, and mobile network. Usage data: interactions within the app, crash reports, and app performance data.
d. Payment Information
We collect payment details (e.g., credit card or digital wallet information) to process fare payments securely.
e. Ride Data
Trip details including pickup/drop-off locations, fare estimates, ride duration, and ride history.
f. Communication and Feedback
Customer service inquiries, complaints, and feedback submitted via the app. Ratings and reviews provided by passengers and drivers.
2. How We Use Your Information
We use your personal data to offer, maintain, and improve the CABI App and related services. Specific uses include:
Service Delivery: Facilitate ride bookings, match passengers with drivers,
and provide real-time tracking.
Fare Calculation and Payment Processing: Ensure accurate fare estimates
and secure payment transactions.
Safety and Accountability: Track rides for safety purposes, ensure driver
background checks, and offer contactless communication.
Customer Support: Respond to inquiries, resolve issues, and improve the
user experience.
App Improvement and Analytics: Analyze app performance, monitor user
trends, and optimize features.
Compliance: Fulfill legal obligations, such as responding to law
enforcement requests, conducting audits, and meeting regulatory
requirements.
3. Legal Basis for Data Processing
We rely on the following legal grounds to process your personal information:
Contractual Necessity: Data processing is essential to provide taxi
services, such as connecting passengers and drivers, calculating fares,
and facilitating payments.
Legal Compliance: Compliance with local regulations governing
transportation, taxation, and public safety.
Legitimate Interests: Processing data to improve services, enhance
security, and prevent fraud, while balancing the rights of users.
Consent: When required, such as for marketing communications or
certain types of data sharing, we will obtain your explicit consent.
4. Data Sharing and Disclosure
We may share your personal data with third parties only when necessary to provide services or comply with legal obligations. These include:
Drivers/Passengers: Personal data shared between passengers and drivers
(e.g., names, contact information, and real-time locations) to facilitate
rides.
Service Providers: We work with third-party vendors to process payments,
provide cloud storage, and perform analytics.
Government Authorities: We may disclose personal information if required
by law, such as for tax reporting, criminal investigations, or regulatory
compliance.
Business Transfers: In the event of a corporate merger, acquisition, or sale,
your information may be transferred to the new entity, subject to this
Privacy Policy.
Legal Protection: We reserve the right to disclose information if necessary
to enforce our Terms of Service, prevent harm to users or third parties, or
defend the rights of CABI Corporation in legal proceedings.
5. Data Security
We implement robust security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction, including:
Encryption: Sensitive data, including payment information, is encrypted
during transmission and storage.
Access Controls: Only authorized personnel have access to personal
information, and this access is restricted based on roles and
responsibilities.
Data Anonymization: Where appropriate, we anonymize or pseudonymize
data to protect users’ privacy.
However, while we strive to use commercially acceptable means to
protect your data, no system is entirely secure, and we cannot guarantee
absolute security.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Retention periods vary depending on the type of data:
Account Data: Maintained as long as you have an active account with
the CABI App.
Ride History: Stored for legal, operational, and accounting purposes for up
to [Insert Timeframe], after which it may be anonymized.
Payment Information: Retained to the extent necessary to comply with
financial and legal obligations.
You may request the deletion of your personal data by contacting us, but
certain information may need to be retained for legal or legitimate
business purposes.
7. User Rights
You have rights regarding your personal data, which include:
Access and Correction: You can access and update your information via
the app’s account settings.
Data Portability: Request a copy of your personal information in a
machine-readable format.
Right to Erasure: Request deletion of your data, subject to legal or
regulatory constraints.
Opt-Out: You may opt out of marketing communications and nonessential data processing by adjusting your preferences in the app.
Objection to Processing: In certain circumstances, you have the right to
object to how your data is processed.
To exercise your rights, contact us using the details provided at the end of
this policy.
8. International Data Transfers
If you are located outside of the [Insert Country], we may transfer your data to third-party service providers in other countries. We will ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or other legally recognized mechanisms.
9. Children's Privacy
The CABI App is not intended for individuals under the age of 18 (Driver) and 13 (Passenger). We do not knowingly collect personal information from children. If we discover that a child’s data has been collected, we will take immediate steps to delete it.
10. Changes to the Privacy Policy
CABI Corporation reserves the right to modify this Privacy Policy at any time. Any changes will be communicated through the app or via email, and the updated policy will be posted on our website with a revised effective date. Continued use of the app after such changes indicates your acceptance of the updated policy.
11. Liability Disclaimer
While we make every effort to protect your personal information, CABI Corporation is not liable for data breaches that occur due to circumstances beyond our control, such as cyberattacks or unauthorized access by third parties. We recommend that you take personal precautions, such as securing your device with strong passwords and keeping your app updated.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us:
Cabby Corporation
Block 18 Lot 2 Tokyo Street Metro City Communities, Barangay Dolores
Taytay Rizal 1920 Philippines
info@cabbycorporation.com
09618066221